At Lotto Social Casino, we are committed to providing our users with a comprehensive support system that meets their needs. Whether you have questions about our services or need help resolving an issue, please don't hesitate to contact us.
Before contacting us, it's helpful to have a clear understanding of your issue or question. If you need guidance on how to use certain features or resolve technical problems, our FAQ section is a good starting point.
We offer live chat and support email as primary means of communication. For more complex issues or those requiring immediate attention, we recommend using our live chat service during operating hours.
If you're experiencing technical difficulties with your account, mobile app, or accessing specific features, please try the following troubleshooting steps first:
For inquiries regarding account verification or general support related to creating an account, please contact us via our designated email address.
The Help Centre is available 24 hours a day for users to access. It's filled with detailed guides and FAQs on how to navigate our services and troubleshoot common issues.
Our platform is designed to be accessible across various devices, ensuring that you can easily interact with us whether using your desktop or mobile device.
For support in English, please proceed as instructed above.
If the issue persists after initial contact with our team, an escalation process will be triggered to ensure that it is addressed promptly and efficiently. This typically involves assigning your case to a senior member of staff.
Our support team is available during standard business hours: Monday through Friday from 9 AM until 5 PM local time.
Please note these timings are subject to change and you can find updated information about our operating schedule in your user account or on the main platform page.
If you have a time-sensitive issue, please use our live chat service for immediate support during available hours.
